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    Delivery Information

     

    UK Mainland:

    We post all UK orders via Royal Mail - the standard cost is dependent on weight. Standard Delivery is using a 48 hour service, however please do allow up to 5 working days for delivery. We also offer a Next Day Delivery, price dependent on weight. Please note our Next Day Delivery is sent on a 24 Service, for guaranteed next day delivery or Saturday delivery please contact us for further information on our Special Delivery Guaranteed service.

    International:

    Our prices are determined on the weight of the entire parcel and will go up with the weight. Delivery cost should show accurately during checkout. If you have any queries, or shipping costs do not generate, please don't hesitate to get in touch and we give you a shipping quote for your chosen destination. However, in the event there are extra costs depending on the product and destination, you will be informed of these before despatch if they are incurred. If you would like to query the delivery cost you are quoted please email hello@bloomsburystore.com. Delivery times may vary slightly depending on destination.

    Delivery Times:

    All orders placed before 2pm Monday to Friday will be dealt with the same day. You will receive a notification email upon your orders dispatch and you should expect delivery in the UK: 1 - 3 working days, EU: 3 - 5 working days, Rest of World: 3 - 10 working days. These times are a guide and subject to change depending on the local service.

    Guaranteed Next Day Delivery: All orders placed before 2pm Monday to Friday will be guaranteed for delivery the next working day. [Please note that orders placed on a Saturday/Sunday for this service will not be delivered until Tuesday.]

    Of course if you have any special requests, please do not hesitate to get in touch.

     

    Returns and Exchanges


    When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 30 days for a replacement or full refund.

    We will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. A postage receipt with the charge must be available to us, if you wish for a defective item postage to be refunded. We advise you contact us before sending any items back as we can provide a free returns label on faulty items.[hello@bloomsburystore.com or +44 (0) 1225 461049] If an item is received damaged you must inform us within 30 days. All Items should be returned to:

    Bloomsbury Returns Dept. 15 New Bond Street, Bath, BA1 1BA.

    When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.

    Returned products must meet the following criteria for refund:

    The item must be in resalable condition
    The item must be in the original packaging with all tags/documentation still in place
    Earrings cannot be returned for hygiene reasons.
    A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.

     Privacy Policy

    Your personal information:
    We will not share your email address with any third party

    Your credit card transactions are secure. All on-line orders are encrypted and sent through a secure Shopify server, using SSL technology to prevent information from being intercepted. Please note that our websites servers are located in The United States of America, and all data will be transferred to these servers. All card payments are secured by SagePay, Amazon Payments or Paypal.

    Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number, expiration date & card verification code (3 digit number on the back of your card) each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

    Privacy Policy:
    We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

    We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

    We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.